Installation & Startup Issues

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Startup Messages & Alerts

The following indicators might occur during startup. (logo startup)

Success Messages

  • Downloading Update
  • Starting Up
  • Prepping Files

Error Messages

  • No Internet Connection
  • Hardware ID Does Not Match
  • New Launcher Available

Stuck on the Main Logo

  1. Stuck on Main Logo (no text)
  2. Stuck on Main Logo with the text saying “Downloading Update”

Hardware Activation Reset

License control is not available to end-users.
Only special inquiries will be eligible for activation clearing.

Contact Support

Any issues encountered at startup should be reported.
Please include the following

  • Operating System
  • Computers Specs ~ Model, Year, Memory,


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