Install & Startup Issues

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Launching the Application

SoundcheckPro won’t launch

Mac:

Application should be correctly named “SoundcheckPro”. Any other format could cause startup issues.
*Before September 2021, the name should be “Soundcheck2D”*

Windows:

  • Application should be correctly named “SoundcheckPro”. Any other format could cause startup issues.
  • Application should be extracted & launched from within the directory of the users profile. “Documents” is a safe place for troubleshooting.
    Example: Cdrive>Users>”username”>Documents
    Some Windows machines will have the downloads & desktop under the userprofle, some will not and will require troubleshooting.

Activations

  • SoundcheckPro requires an account – Register Here
  • Requires a strong internet connection to download most recent update upon activation.

Startup Messages & Alerts

The following indicators might occur during startup. (launch logo screen)

Error Messages

  • No Internet Connection
  • Hardware ID Does Not Match (see next section)
  • New Launcher Available

Hardware ID Does Not Match

An activation has already been made.
License control is not available to end-users.
Only special inquiries will be eligible for activation clearing.

Stuck on the Main Logo / Downloading Update

  1. Stuck on Main Logo with no activation dialog
  2. Stuck on Main Logo with the text saying “Downloading Update”

Mac:

Contact Support.

Windows:

  • Be sure SoundcheckPro is not launched from Desktop or Downloads folder.
  • Download this version: Here

Hardware Activation Reset

License control is not available to end-users.
Only special inquiries will be eligible for activation clearing.

Contact Support

Any issues encountered at startup should be reported.
Please include the following

  • Operating System
  • Computers Specs ~ Model, Year, Memory,

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