Troubleshooting

This page is recommended for anyone experiencing any issues with Soundcheck2D.

Launching the Application

Mac:

Application should be correctly named "Soundcheck2D". Any other format could cause startup issues.

 

Windows:

  • Application should be correctly named "Soundcheck2D". Any other format could cause startup issues.
  • Application should be extracted & launched from within the directory of the users profile. "Documents" is a safe place for troubleshooting.
    Example: Cdrive>Users>"username">Documents
    Some Windows machines will have the downloads & desktop under the userprofle, some will not and will require troubleshooting.

Activations

  • Soundcheck2D requires an account - Register Here
  • Requires a strong internet connection to download most recent update upon activation.

Updates

  • Requires a strong internet connection to download most recent update upon activation.

Audio Issues

  • When switching the soundcard i/o settings. The audio engine needs to be re-enabled (set to ON) for sound to be heard again
  • Make sure devices are powered ON.
  • Buffer/Vector Settings can cause issues will playback quality if set incorrectly.

Audio File Playback Issues

  • Ensure the audio engine is ON in the SETTINGS
  • Make sure audio file does not contain slash or backslash characters . Not only in the filename but in the entire filepath in the computer directory
  • Monitor the FilePlayer to confirm the audio files are playing back
  • See if the tutorial audio file loads by performing the basic starter tutorial